Purchase button not working

Encounter an error, or something which isn't working correctly? Please, let us know
Alsweider
Posts: 12
Your TCI: na
Joined: Thu Jul 14, 2022 7:27 am

Purchase button not working

Post by Alsweider »

The purchase button didn't work for me, it just reloaded the page. I had to click on "choose a different pay method" to select Paypal again. After that, I had two Paypal entries, but I was able to pay with the new one.

mpowell
Posts: 4141
Your TCI: na
Joined: Fri Sep 09, 2005 10:22 am

Re: Purchase button not working

Post by mpowell »

Hmm... thanks for letting us know.

We've seen sometimes that there are intermittent problems with returning sponsors trying to become sponsors again. We have an action item to investigate this, but in the meantime anyone having this problem can reach out to us at support@criticker.com -- manually clearing data from our Payment Gateway seems to do the trick.

Alsweider
Posts: 12
Your TCI: na
Joined: Thu Jul 14, 2022 7:27 am

Re: Purchase button not working

Post by Alsweider »

Thanks for the reply. I suspected that maybe it was an expired session from a previous payment or something like that. Anyway, I tested it in Vivaldi and tested it in Brave without Adblock and script protection. Just wanted to mention it in case someone has the same problem.

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